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This session in The Lysander Series explores how leaders can better manage workplace conflict by understanding their natural conflict style and learning when to adapt it.

Building on the concept of the Ideal Conflict Point, we introduce the Thomas-Kilmann Conflict Mode Instrument (TKI), a practical framework that helps you identify how you typically respond to conflict across two dimensions: assertiveness and cooperativeness.

You’ll gain insight into the five conflict styles - Competing, Collaborating, Compromising, Avoiding, and Accommodating - and when each approach is most effective. From handling urgent, safety-critical decisions to navigating complex team dynamics, the session highlights how the right style, applied at the right time, can improve outcomes and strengthen trust.

The webinar also connects conflict management directly to psychosocial health and WHS obligations, recognising that unmanaged conflict is a major contributor to workplace stress, while healthy, well-managed disagreement can drive innovation and engagement.

You’ll leave with clear, practical guidance to help you:

• Recognise your default conflict style

• Adjust your approach to suit different situations

• Reduce psychosocial risk and support psychological safety

We’ll also provide simple reflection prompts and tools you can apply immediately, along with guidance on where to go deeper in your learning.