Download this video’s worksheet here.

In fast-paced workplaces, it’s tempting for leaders to jump straight to advice or solutions - but that can disempower others and increase workload. Coaching conversations build capability, accountability, and engagement - key ingredients of a healthy, psychologically safe culture. For small business owners, using GROW helps staff think for themselves while keeping everyone aligned on outcomes.

This webinar explains how the model works and is accompanied by a downloadable PDF that contains tips for both preparing for and having these suggested conversations with your workers.