This session from The Lysander Series focuses on how communication impacts workplace psychosocial safety. You’ll learn about the four distinct communication styles and how to recognise them in yourself and others.

The webinar introduces the “ladder of inference” tool to help prevent misunderstandings that can escalate into conflict or stress. By understanding and adapting communication, WHS duty holders can improve workplace interactions and better manage psychosocial risks.

We cover the relevance of these concepts to WHS compliance, highlight one key takeaway for you to remember, and provide practical tips and resources to apply what you’ve learned.